Hi Kollo
Alternatively, you can also try doing a factory reset on your TV. However, please note that this procedure will reset the video calibration settings of the TV. If you paid to have your TV screen specially calibrated, you may want to try performing a power reset first instead. Otherwise, any special calibration settings will be lost.
For resetting your TV to factory settings, you can follow the steps via this FAQ URL.
If the privacy policy is still displaying HTML text, I would suggest that you contact your local Service Centre for further diagnosis.
Thanks!
Regards
Ann