You can try performing the following recovery method:
1) Click on "More Details"
2) Click on "Reset/Sign out"
3) Sign in again to Netflix
Hope the above steps help to resolve your issue. If it still persists, please contact the Sony offices/Sony representative offices nearest to your place of residence for further assistance.Due to proximity, they are probably in a better position to respond to your questions or concerns.
Thanks!
Regards
Ann