Re: KD-55X8500D Update
Hi yoosefheidari Android Marshmallow update has been released and will gradually roll-out to all internet-connected TVs. However we don’t have a confirmed date yet as to when the Android Marshmallow...
View ArticleRe: Any Update for KDL-50W800D ?
Hi Abhijeet_Jha Thank you for your post. Android Marshmallow update has been released and will gradually roll-out to all internet-connected TVs. However we don’t have a confirmed date yet as to when...
View ArticleRe: TV lost apps after firmware update...hard reset not working...help!!!!!!
Hi oveeahmed This error code 1107 is displayed in the following cases: The Internet connection is disconnected or unstable.The network line speed has reduced (especially when connected to a wireless...
View ArticleRe: KD55X8500D Wired LAN failure?
Hi drpete2003 Do you encounter any issue with WIFI connection? Did you run the diagnostics via WIFI? If yes, please disconnect the WIFI and perform the diagnostics via the wired LAN instead. If...
View ArticleRe: Sony volume goes to Max when using Ipad/Iphone
Hi johnhooi Thanks for your post. I would like to further understand your issue. Can I know what is the firmware version for your TV? Have you updated to the latest firmware version for the YouTube...
View ArticleRe: Sony TV 65X8500D loses all TV channels when pressing the "Guide" button...
Hi billy73 Thank you for your post! The "Guide" button on the TV remote control is for displaying the digital programme guide in the digital TV input only and is not meant to be used when TV is at HDMI...
View ArticleRe: Netflix app disappeared
Hi Blackduck and stephen1960 Thanks for your posts. Sony engineering team is aware of this issue and has since rectified it. Please try "Refresh Internet Contents" and you should see the icons again....
View ArticleRe: A6500 4K PP9 Log Footage looks grainy/ poor
Hi rajneshd Thanks for your posts! Will you be able to attach the original video file here for our further investigation? Thanks! RegardsAnn
View ArticleRe: Screen shows Video Loading while movie sound is playing from backend
Hi pmsony You can try clearing the cache and see whether the issue still persists. If yes, I will suggest that you contact your local Service Centre for further diagnosis. Thanks! RegardsAnn
View ArticleRe: Sony TV 65X8500D loses all TV channels when pressing the "Guide" button...
Hi billy73 We hear your concern and will take note of your feedback for future TV model designs. Thanks! RegardsAnn
View ArticleRe: netflix error -111
Hi Tigartone12345 You can try performing the following recovery method:1) Click on "More Details"2) Click on "Reset/Sign out"3) Sign in again to Netflix Hope the above steps help to resolve your issue....
View ArticleRe: KDL W800C New Update Problem (PKG3.865.0136PAA)
Hi m84 I will suggest you to try re-installing the app again. Please also take note that Sony does not support 3rd party apps eg ES File Explorer. Thanks! RegardsAnn
View ArticleRe: Questions about Sony APS-C lens mounted on a7II
Hi Diano Thank you for your post! Is your camera mode set as "Auto" mode? If yes, the behaviour that you have stated is normal. If the camera is in "P", "A", "S" & "M" mode, the AF-C is able to...
View ArticleRe: BDP-S6500 Netflix Freezing problem
Hi dervin In this case, since you have already done all the necessary troubleshooting steps and it still does not work, I would advise you to contact your local Service Centre for further diagnosis of...
View ArticleRe: Playing movies from USB with KD55X8500D
Hi papna391 Have you tried connecting with another external USB device so as to confirm the USB port is working fine? You can also try the following troubleshooting steps to see if it helps: Reconnect...
View ArticleRe: KD-49X8300D is not playing HDR10 content
Hi ashok24385 Sony 4K HDR-compatible TVs support HDR10, but do not support the following formats: Dolby-VisionVP9-HLGVP9-HDR10 Thus, HDR10 Vision Plus is not supported in this case. RegardsAnn
View ArticleRe: Sony Bravia just won't connect to wifi router
Hi katmuyrong Have you tried doing the network setup again? If not, you can try setting the network again by following the the below steps: Press the HOME button on the remote.Select Settings.Select...
View ArticleRe: A6000 underwater manual white balance - impossible?
Hi focusgoggles Thanks for your post! Can I check with you on what kind of underwater casing you are using. And what is the error message that appears on the camera? Can you elaborate when you say that...
View ArticleRe: A7rii won't go into Aperture Priority mode.
Hi aaronjm It seems that there is issue with your mode dial. I would suggest that you contact your nearest Service Centre to have a further diagnosis with the technician. Thanks! RegardsAnn
View ArticleRe: NWZ-WS613 having a problem with mode playing
Hi ahmed_zakaria Alternatively, you can refer to the below helpguide on how to: Skip to the previous/next folder/playlist/album Change to the playback order to Folder Play/ Playlist Play/ Album Play...
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