Re: Sony BRAVIA KDL55W650D
Hi hazimkz90 For this TV model, it is not possible to connect and use wireless keyboard and mouse. There is also no alternative app for this purpose. RegardsAnn
View ArticleRe: KDL-55W800C latest software update lost ARC connection
Hi alfredp Thanks for your post! Can you share with us on more details regarding your case eg what is your TV model? Are you experiencing the exact same issues as the other users here? Have you also...
View ArticleRe: KDL-55W800C latest software update lost ARC connection
Hi alfredp Thank you for your reply! We will escalate this issue to the relevant team for further investigation. Meanwhile, I will recommend you to send your unit to a Service Centre or request for...
View ArticleRe: Who is the Head of Customer Relations in the Philippines?
Hi zarajaja, We have communicated your case to Sony Philippines and their service team will be responding to you in this regard. Please contact them for further clarifications. Thanks for your...
View ArticleRe: Who is the Head of Customer Relations in the Philippines?
Hi zarajaja As there are several contact channels, you can find the available contact channels and the operating hours at Sony Philippines website via this URL. Thanks! RegardsAnn
View ArticleRe: Who is the Head of Customer Relations in the Philippines?
Hi zarajaja, Thanks for sharing your concerns. We have communicated your case to Sony Philippines again. Their service team will be responding to you regarding your concerns. Thanks for your...
View ArticleRe: 4k TV has serious lip sync issues
Hi hide598 Thanks for your post! Can you share with us more on your issue? Thanks! RegardsAnn
View ArticleRe: 4k TV has serious lip sync issues
Hi hide598 Thanks for sharing the details. Can you help to provide the URL of the YouTube Videos you are accessing, so that we can ask the relevant team to test it out and understand more about the...
View ArticleRe: A6300 Time Lapse app consistantly crashes w/ night sky silent shutter
Hi avsupport Thanks for your feedback! Regarding your comment about in-camera playback of 30fps recorded timelapse movie on a PAL set camera being choppy, can you help to provide a sample video? This...
View ArticleRe: A6300 Time Lapse app consistantly crashes w/ night sky silent shutter
Hi avsupportThanks for sharing the details with us. I will communicate this with the relevant team for their further investigation and your feedback on the TimeLapse App. Once again, we really...
View ArticleRe: 4k TV has serious lip sync issues
Hi hide598 Thanks for providing the URL of the Youtube video that you have watched and I have noted on your comment that all YouTube videos have delay as well. I will communicate with the relevant...
View ArticleRe: 4k TV has serious lip sync issues
Hi AlDrag Thanks for your post! To better understand your issue, I would like to check with you on the following: 1. What is your current TV firmware version?2. Are you experiencing any lip sync issues...
View ArticleRe: Warranty Issue - Refund Offered, Never Received!
Hi sridharan0111 Thank you for bringing this concern to our attention. We have communicated your case to Sony India and their service team will be responding to you in this regard. Please contact them...
View ArticleRe: My TV won't recognise my Playstation 4 and my SONY sound bar KD-65X8500D
Hi Khalil Thanks for your post! Can I check where you are located now? From your description of the issue, I would recommend you to contact your local Contact Centre or Service Centre for further...
View ArticleRe: KDL-43W800C keeps shutting down with the notification LED turning RED. If...
Hi Ashu2710 Thanks for your post! For (1), I would suggest to contact your local Authorised Sony Service Centre for further diagnosis on the issue. For (2), the speed of the TV reading the USB device...
View ArticleRe: Please add the Sony RX1R2 firmware to the A7 series of cameras! We want...
Hi wallpaperviking Thank you for your feedback! We are interested to know more about your request of 5:4, 4:3 and 1:1 crop option on Sony's A7 cameras. In what circumstances or scenario do you usually...
View ArticleRe: Report a safety hazard
Hi chongjoey Thank you for bringing this concern to our attention. We have communicated your case to Sony Malaysia and their service team will be responding to you in this regard. I will send you a...
View ArticleRe: Please add the Sony RX1R2 firmware to the A7 series of cameras! We want...
Hi wallpaperviking Thank you so much for sharing this with us! This is good information and I will share this with our Sony team as well for their consideration of adding it as a firmware update. Once...
View ArticleRe: Please add the Sony RX1R2 firmware to the A7 series of cameras! We want...
Hi wallpaperviking When you mentioned “having full sensor data with optional overlay gridlines is even better”, do you prefer overlay gridlines on full frame image to cropped display? We would like to...
View ArticleRe: Please add the Sony RX1R2 firmware to the A7 series of cameras! We want...
Hi wallpaperviking Thanks for your quick reply! Let me relate this information to our relevant team. Will let you know again if we need to further clarify with you. Appreciate your feedback always!...
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